Last updated: June 27, 2026
1. Overview
This policy explains how subscriptions, prepaid wallet credits, and per-use AI charges are billed, cancelled, and refunded on GrowStart AI. All payments are processed securely by Razorpay.
2. Free Plan
GrowStart AI offers a free plan you can use without payment. You can explore the platform and its core tools before deciding to upgrade — no credit card required to start.
3. Pro Subscription — 5-Day Money-Back Guarantee
If you upgrade to a paid (Pro) plan and are not satisfied, you may request a full refund within 5 days of your first payment. We will refund the subscription amount in full. This guarantee applies to your first Pro purchase.
4. Cancelling a Subscription
You can cancel your subscription at any time from Settings → Plan & Billing. On cancellation:
- You keep access to paid features until the end of the current billing period.
- You are not charged again after cancellation.
- Beyond the 5-day window (Section 3), a payment already made for the current period is non-refundable, but you retain access for the period you paid for.
5. Prepaid Wallet Credits
Some AI features (for example, AI images and logo or website generation) are paid from a prepaid wallet that you top up in advance.
- Unused balance: Any unused wallet balance can be refunded on request to the original payment method, less any payment-gateway fees, within 7 days of the request.
- Consumed credits: Credits already spent on completed AI generations are non-refundable.
- Failed generations: If an AI generation fails, you are not charged — the credit is never deducted, or is automatically reversed.
6. Per-Use AI Charges
For features charged per use, you are billed only when a usable result is delivered. A charge for a successfully delivered result is non-refundable. If a generation fails, no charge applies.
7. How to Request a Refund
Email support@growstart.ai from your registered email address with your account details and the reason for the request. We aim to acknowledge within 2 business days.
8. Processing Time
Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days, depending on your bank or card issuer.
9. Contact
Questions about billing or refunds? Reach us at support@growstart.ai or through our Contact page.